For more information on a speaker or presentation please roll your cursor over the agenda. If you are interested in speaking at IP08 please email ip@nimbuspartners.com and someone will contact you with more information.marketing or call +44 (0) 2392 410 350 and ask to speak to a member of the marketing team who will arrange this for you.
DAY 1
09.00 – 10.00
Registration
10.00 – 10.15
Ian Gotts, CEO - Nimbus
Ian has been the inspiration behind the growth of Nimbus from the organisation’s inception in 1997. He has a strong insight in the IT sector and BPM market gained over the course of a 10 year career as an Associate Partner at Andersen Consulting (Accenture). During his time at AC, Ian managed high risk, high profile projects at Rolls-Royce, the RAF, British Aerospace and Bombardier. He was also seconded to the DSS as IT Director.
10.15 – 10.45
Jim Boots, Enterprise Architect BPM - Chevron Jim has worked at Chevron for 26 years in many different functions: Sales, Business Development, Total Quality Management, Supply Chain Management, Business Management, HSE management, and, most recently, in IT. For the past two years, Jim has led an “unofficial” grassroots effort to spread control-ES across Chevron.
Increasing Chevron's market value through global leadership in process management
This presentation will cover
10.45 – 11.15
Andrew Eustace, Director - Microsoft
11.15 – 11.50
Tea and Coffee
11.50 – 12.20
Adrian King, COO and Richard Parker, EVP - Nimbus
12.20 – 12.50
David Embleton, Global Contracts Director - Unilever David has 20 years experience in IT and process improvement and redesign in a number of industries and government. He joined Unilever 5 years ago and after leading the World Class Finance Process project was appointed as Unilever’s lead on outsourcing governance and contract management.
One Process, Six Outsourced Providers! How Do You Manage It?
Outsourcing non-core business functions can deliver huge strategic benefits. Most organisations do deals and manage service provider contracts – but only from a functional silo perspective. Unilever is developing a strategic framework to optimise service provider management right across its business.
12.50 – 14.00
Lunch
Graham joined Chase Manhattan Bank in 1996 and spent 2 years in global custody supporting Middle Eastern clients. He spent the next 4 years in the Firm’s internal management consultancy, where he worked on the mergers with Flemings & JPMorgan as well as a number of major Firm-wide projects. He also gained his Six Sigma Black Belt. Implementing control-ES in the A walkthrough of the JPMorgan experience of implementing control-ES within OTC
Derivative Settlements Technology & Operations. To include an outline of what we did & why;
how we did it & the lessons learnt – from planning through to adoption.
Andre Loots - National Bank of Kuwait Andre is currently the COO for National Bank of Kuwait, one of the leading banks in the Middle East. He has been in banking for 25 years and has been leading teams in the Operations, IT and Change. His previous role was as COO Barclays Bank SA. Before that he was head of the E-channels, Absa bank, managing electronic payments, call centres, internet and mobile banking. He has also been involved with various acquisitions and mergers in the banking sector. He enjoys developing and implementing new initiatives, thus the reason he took on the challenge to bring change to the bank in Kuwait. Why Change?
· Drivers why the bank needed to change and manage processes
Engaging the service managers
John Findlay, Director - Balfour Beatty
John Findlay is a chartered engineer with a degree in Civil Engineering and an MSc in Engineering Geology. He is a Director of BBIS principally concerned with innovation. John undertook a two year partial secondment to the Engineering and Physical Sciences Research Council running their Innovative Manufacturing Initiative in construction in the late 90s.
The journey to a management system for a developed business
The presentation will describe BBIS's journey towards control es from business system concept
through pilot IT application to full scale specification and selection.
Gareth Owens, Head of IT and Business Delivery - engage Mutual Assurance
Gareth Owens was appointed Head of IT at engage Mutual Assurance in May 2006. Throughout his career, Gareth has adopted an approach that emphasises the importance of business process improvement as a driver of performance and as an essential element in the effective introduction of new technologies.
Capability = competence + reliable process
Good teams have bad days. Talented individuals sometimes fail. If only we knew why! How
can organisations use process thinking to avoid uninspiring performances? What is the
relationship between competence and process? How can business processes help deliver
reliable, repeatable, sustained performance? Why is it important to keep score? Where and
how are the benefits of process thinking being realised at engage? Is it significant that the
Head of IT only talks about technology on his last slide?
Chris Trew, Consultant - Sopra Group / East Lothian District Council
14.55 – 15.25
Tea and Coffee
Tim Palmer, Managing Director, European HR Practice - EquaTerra
A Getting value out of outsourcing and shared servicess
· Value from outsourcing and shared services is won and lost after the consultants leave and the service goes live
Evin Kose, Process Management
- Process Management Vice President; Finansbank
Using control-ES for company-wide process analysis and improvement and optimum head count planning
This presentation will cover:
Sue Beveridge, Head of Customer
David Butler, Director Business Development - Avaya
In his three years at Avaya, Mr. Butler has remained focused on delivering "Communications Enabled Business Process" from concept to market -- establishing the product core of Avaya's new Emerging Technologies business unit. Prior to joining Avaya, David was Founder and CTO of Technology Control Services (TCS). TCS developed, hosted and licensed communications-centric business application solutions to leading network service providers worldwide. In 2000, TCS was acquired by Convergent Networks, where Mr. Butler's role evolved from Product Management for Convergent's applications portfolio to CTO. His professional experience spans telecommunications, software and business applications/solutions markets.
Process Calling! Pickup! Use Communication Enabled Business Process to entice users to engage with process, to speed up human interaction with business issues, and thrill your CEO and the customer – at the same time presentation avaliable soon
Simon Daisley is co-founder and Managing Director of Profusion International. Together with his business partner, Kirstine Ward, he delivers business process re-engineering and customer management programmes for public and private sector organisations in the UK, Europe and the Far East. Clients include the London Boroughs of Islington, Hackney and Redbridge, the Cabinet Office, The Prison Service, Government Connects, BT, BBC, RBS Nat West and Ferrari Automotive. Simon has overseen the implementation of Nimbus Control –ES within Islington Council and has worked closely with Sue Beveridge in helping the Council to achieve its e-Government and VfM targets
presentation avaliable soon
16.20 – 16.45
Tea and Coffee
16.45 – 17.30 Sir Clive Woodward
17.30 – 17.35 Close
17.35 – 21.00
Drinks, buffet and networking
DAY 2
09.00 – 09.20
Registration
09.20 – 09.30
Welcome
09.30 – 10.00
Debra Stone, Director Global Sales Operations - Avaya
Debra Stone is a Director of Global sales process and sales readiness. Her teams are focused on the analysis, development and deployment of offers, policies and process for the global multi-channel business. In this function her team is a core part of the continuous improvements strategy to improve sales productivity and reduce process complexities.
Thrilling the CEO and Customer -- at the Same Time!Improving sales productivity by presenting complex processes to a process averse community in a user-friendly format presentation avaliable soon
10.00 – 10.30
Nick Dieltiens, Vice President Lean & Continuous Improvement - Sara Lee International
Nick Dieltiens is a graduate in Commercial Science with an International MBA of the Vlerick Leuven Ghent Management School. Nick has spent 10 years working in the Automotive Industry in a number of line functions and as a consultant.
Are your white collar processes too fat? Don’t diet, change your lifestyle Success in promoting Lean thinking and efficient processes in any organisation requires the
ability to make new working practices stick and leverage technology effectively.
10.30 – 11.00
Curt Blattner, Technical Production Manager - Nestlé
Process as performance language across world class production
Highest quality to the lowest possible cost, is the back bone of any food and beverage manufacturing company today, being world leader makes this even more important.
11.00 – 11.30
Tea and Coffee
Willie Ackerman, Senior
Willie holds a National Engineering Diploma, a Diploma in Project Management from Damelin, Bachelors in Business Administration from University of South Africa.
Implementing an effective process organisation in your company (part one - continued after lunch)
- What is it about? James Akrigg - Microsoft, Partner Technical Specialist
This was a live demo using Sharepoint Paul Linsell - Nimbus Gerhard Badenhorst, SAP HR Architecture - EPI-USE
Gerhard Badenhorst is the Leader of the Human Capital Architecture Service Line within the SAP Practice at EPI-USE Africa, located in South Africa where he is responsible for the integration of HR business requirements with the mySAP ERP HCM application for client companies. In 2004, he developed and trade marked the Human Capital Architecture Framework for EPI-USE Africa.
A blueprint for integration - human capital architecture and control-ES
- The Quest for Integration
12.15 – 13.45
Lunch
Willie Ackerman, Senior
Manager: Continuous
Business Improvement -
Business Connexion Implementing an effective process organisation in your company (part two)
- What is it about?
Howard Yates, Principal Consultant - Thorogood Associates
Howard qualified as a Chartered Accountant with Ernst & Young. Here he developed the use of analytic technology such as SAS and ACL to better understand financial performance and activity of high transaction volume businesses.
Process Performance and
Microsoft BI
We will show how control-ES can be visually enhanced using process performance indicators
generated by Microsoft’s Business Scorecard Manager and SQL 2005 to drive compliance and
optimization. Our demo is based on a client project and integrates Microsoft Reporting
Services reports to provide access to underlying data in the appropriate context. presentation avaliable soon Denise Gilley, Operational
Denise holds a Masters Degree in Occupational Safety & Health from the University of Southern California. In the 22+ years working in Chevron, she has worked as a Safety & Health professional in a variety of areas of the company, including onshore & offshore oil production, research, toxicology, chemical manufacturing, and headquarters staffing.
Developing and supporting the corporate community The ProChart Support Model was developed for supporting the control-ES application in a
corporate environment. The Model allowed the hosting organization to maintain control and
consistency among the user community, while providing a platform to foster further growth and
alignment with corporate objectives. James Appleby - Bluefin Solutions and Richard Parker - Nimbus
14.30 – 15.00
Tea and Coffee
Robert Speck, Director of Software Products - Neudesic
Mr. Speck is the Director of Software Products at Neudesic LLC, a Microsoft platform Gold Partner based in the United States. At Neudesic, Mr. Speck leads the development, sales and marketing of the Assurance and Compliance Environment (ACE) platform as well as Neudesic’s Neuron ESB, the first Enterprise Services Bus for the Microsoft platform. Mr. Speck was the founder and President of AVIVA, a company acquired by Neudesic in 2006. His background includes deep experience with collaborative computing and process automation solutions, having led software and services groups for Lotus Development and Cambridge Technology Partners.
Keep your SOX up
Through Neudesic’s partnership with Nimbus, the two companies have integrated Control ES with ACE to provide a full suite of Corporate Governance, Risk Management and Compliance (GRC) capabilities. Please join Mr. Robert Speck and Mr. Donne Hoftstra as they illustrate how GRC can be managed and improved through this joint solution. As organizations address the process of assessing, monitoring, and preventing operational risks from occurring, a GRC solution can provide the foundation for providing visibility and accountability throughout the enterprise.
Founder and Director of Torque Management, is a technology sector veteran with over 20 years experience in Vendor, User and Consulting organisations and a Subject Matter Expert in IT Compliance for regulated sectors. Dee coaches and mentors business leaders on Business Process Improvement, and compliance strategy. The opportunity of Lean in non-manufacturing environmentsThe requirement to improve business performance has shifted from ‘desirable’ to an urgent demand in most businesses. Relentless external pressures, such as globalisation, the growth of the low cost labour market, expanding regulation and outsourcing continue to fuel this demand. please contact Nimbus direct for a copy of this presentation Neil Whittington, Director - Arturian
Neil is co-founder and Principal Consultant with Arturian, a consultancy established to assist its clients optimize and implement sustainable, repeatable operating processes, Since forming in 2005, Arturian has built a strong control-ES capability and has led the way in delivering “accelerators” to the control-ES community – taking standard Industry Best Practice process models and developing pre-built processes, templates and storyboards that combined with the power of control-ES make adoption of best practice effective and efficient.
Best practice make perfect
The IT Infrastructure Library (ITIL) is a set of best practices developed by the Office of Government Commerce(OGC) providing guidance to IT functions on how to establish and manage support and delivery services. Whilst ITIL is targeted at the IT community, it is equally applicable to today’s business environment, especially where offshore or outsource resource models are applied or where the business is highly transactional in nature.
Christian Reiter, CEO - HRW Consulting Factory AG Dipl. Kfm. Christian Reiter, born on 2 May 1966, is co-founder and CEO of HRW Consulting Factory AG, an international consultancy for the analysis and optimisation of business processes. Documentation and distribution of SAP processes with BPM-Xchange and Nimbus control-ES HRW has developed a procedure to analyse SAP systems and re-document its processes in Control. Using this procedure, more than 700 SAP systems have been successfully re-documented. Based on the neutral process hub, BPM-Xchange, which links the leading process platforms, the generated processes can be transferred to Solution Manager or other BPM tools.
Tricia MacPhail - Talisman Tricia has been with Talisman for 5 years and is manager of the Strategic Solutions Team, responsible for deploying key software tools across the company to maximise business benefit. control-ES was approved as part of this strategic toolset in 2005. Deploying control-ES as a strategic solution within Talisman Energy UK During this presentation Tricia MacPhail will share insights gained from deploying control-ES in an organic manner within Talisman Energy UK, a traditionally process-averse company. Some of the topics covered will include: This was a live demonstration of the Six Sigma Toolkit Alan Chapman, Senior Director, Global Consulting Services Development - Cognos Nigel Warren recently joined Nimbus Partners as Product Marketing Manager. Since 1998 Nigel has advised many UK companies on technology based training initiatives associated with SAP and other major software training projects. Nigel formerly worked for Kaplan IT Learning as Product Manager for STT Trainer (one of the leading SAP training and support solutions). Nigel worked for SAP-UK between 1998 and 2002 advising a wide range of private and public sector organisations on their approach to SAP end user training.
Learn how to add interactive training and application help for SAP (or other systems) to your process maps using STT Trainer
Two of the most common complaints regarding SAP end user training are: “We trained the users how to use their transactions, but we had insufficient emphasis on the process change and role implications”, “Training stopped after go-live. We did not establish a solution for sustaining end user performance”
Isobel Brimelow, Head of Process Management - Yell
iIzzy Brimelow started out in IT, moving from technical to management roles, with much of her career being in quality management at Yell. Since May 2003, Izzy has been Business Process Manager, implementing Process Management Online as a corporate asset and providing process training, consultancy and facilitation to Yell business units and change projects.
By implementing control-ES in Business File, Yell has provided agents with rapid access to on-line procedures and campaign scripts with real benefits for customer service, effectiveness and saving of time and paper. Real time metrics allow agents to check their own call rate, and provide managers with a performance dashboard, Links to Training Guide and ‘Meet the Team’ photo galleries greatly aid induction and foster team culture. Tony McCandless, EMEA Operations Director - Dell Managed Services Phillip Wallis, Team Leader,
15 years with Chevron, 10 in New Zealand in various Commercial Fuels Sales management roles, followed by 5 years in Singapore in a Global Fuels Sales Solution development role where he developed a Global model for Vale based selling, building a brand and support systems such as Training lifecycles, it support system tools.
Jenny Gray, Managing Director - Venture Training and Consulting
Close
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